Chick-fil-A is America’s favorite restaurant for the 8th year in a row
Chick-fil-A has maintained its position as America’s favorite restaurant for eight years in a row, according to the American Customer Satisfaction Index (ACSI).
That’s in spite of the fact that overall, consumers prefer full-service restaurants over fast food.
The survey found that Americans’ satisfaction with fast-food restaurants decreased by 2.6% in the last year, earning the category a score of 76
Meanwhile, full-service restaurants maintained their score of 80 from 2021.
The ACSI released its annual restaurant survey for the 2021-2022 year on Tuesday.
Even though fast food declined in popularity this year, Chick-fil-A maintained its score of 83, the highest score in the ACSI restaurant survey.
Following Chick-fil-A in the fast-food category, sandwich chain Jimmy John’s and “All Other” fast-food chains scored 79 this year.
Domino’s and KFC both scored 78, while four chains — Chipotle, Panera, Pizza Hut, and Starbucks — scored 77.